❓ Frequently Asked Questions
678slot FAQ — Complete Answers to Your Questions
Questions about deposits, withdrawals, bonuses, KYC, and support are answered clearly in English, so you can find what you need instantly without having to contact us.
Here you'll find straightforward answers to the questions 678slot players ask most. Topics include how to deposit and withdraw, how to claim a welcome bonus, the referral programme, identity verification, and our 24-hour support — all in one page. If you still can't find what you're looking for, reach out via Live Chat — we're here 24/7.
Withdrawals
678slot's withdrawal service runs 24 hours a day, 7 days a week. You can request a withdrawal on public holidays or after midnight. Transfers normally arrive within 5 to 30 minutes. If your transfer is blocked due to network issues, contact us immediately via Live Chat.
Withdrawals can only be sent to a mobile wallet (KBZPay, Wave Money, AYA Pay, or CB Pay) registered in the player's own name. Transfers to a third party's name are not allowed — this is a non-negotiable security policy. Make sure your name on the wallet matches the name verified at the KYC step.
The minimum withdrawal amount at 678slot is 30,000 Ks. Amounts below this cannot be withdrawn, so please keep that in mind. For full details on withdrawal limits, see our Terms & Conditions.
If more than 30 minutes have passed since you submitted your withdrawal, contact us via Live Chat. Please provide your Transaction ID, the amount, and the time of your request — we will check and resolve it right away. Brief delays are sometimes caused by banking network issues and are usually resolved quickly.
Support
To speed things up, please have the following ready before contacting us — your username, the last 4 digits of your NRC, and the transaction ID (for deposit or withdrawal issues), the time the problem occurred, and a screenshot if you have one. With these details, we can resolve your issue much faster.
Players can reach us in two ways — (1) Live Chat on the website — responses are instant and you can chat in Burmese; (2) Email — send us a message at [email protected]. Both channels are available 24/7.
678slot's customer support team is made up of specialists who speak Burmese. English is also available, but Burmese is the main language for Myanmar players. No need to worry about a language barrier — just reach out.
There are no time restrictions on contacting us — we're available 24 hours a day, 7 days a week (Myanmar Standard Time — MMT). If a problem comes up while you're playing late at night, contact us right away via Live Chat.
Member Offers
To claim the 678slot welcome bonus, after opening your account your first deposit is matched 100% as a bonus — up to a maximum of 200,000 Ks. For example, deposit 20,000 Ks and you receive a 20,000 Ks bonus, giving you a balance of 40,000 Ks. You can also decline the bonus and play without activating it.
Refer a friend to 678slot and when they make their first deposit, you receive 8% of that deposit amount as a bonus (up to 30,000 Ks per person). On top of that, you will earn 0.1% of your referrals' valid bets as weekly commission. There is no limit to how many friends you can refer.
The welcome bonus is available once per account only. Attempts to claim it repeatedly by opening multiple accounts are detected and blocked by our security system. Bonuses are managed under a one IP / one device / one KYC policy.
The wagering requirement is a rule that requires you to wager the bonus amount × 25 times before any winnings from that bonus can be withdrawn. For example, if you receive a 20,000 Ks bonus, you must wager 20,000 Ks × 25 = 500,000 Ks before withdrawing bonus winnings. If you prefer to play with your own funds only, you can decline the bonus.
Deposit Questions
678slot does not charge any platform fees on deposits. However, players should check in advance whether KBZPay, Wave Money, AYA Pay, or CB Pay charge their own transfer fees. Any deduction made by your mobile wallet is that wallet provider's own policy and is not our responsibility.
Log in to 678slot, go to the Deposit page and select Wave Money. Enter the amount and your Wave Money phone number, then transfer via the Wave Money app to the account number provided. Note the transaction reference, fill in the Deposit Form again and confirm — your balance will normally be updated almost instantly.
If your balance has not updated more than 15 minutes after a deposit — first refresh the page, then log out and log back in to your account. If the problem continues, contact us via Live Chat and send the transaction screenshot of the money transfer along with the amount — we will check and resolve it right away.
678slot currently offers four deposit methods — KBZPay, Wave Money, AYA Pay, and CB Pay. Apart from these four mobile wallets, direct deposit by bank card (Visa/Mastercard) is not available at this time. The minimum deposit amount is 5,000 Ks.
Personal Identity Verification
For KYC verification at 678slot, we accept a Myanmar National Registration Card (NRC) or a Passport. You must upload clear photos of both front and back, and the images must be legible. Only photos where the card or document is clearly visible will be accepted — edited photos are not accepted.
KYC documents submitted by players are stored securely with SSL encryption and are used only for KYC verification purposes. No information is shared with third parties. You can read the full details on how we handle data in our Privacy Policy.
If your KYC is rejected, carefully read the reason for rejection given via email or Live Chat. It is usually due to unclear photos, a name mismatch, or uploading the wrong document. Correct the issue, resubmit a complete document, and we will review it again.
KYC verification is required to make withdrawals and access full services. It is done to protect players' financial security and to prevent fraud. Players who have not completed KYC can still make deposits, but will not be able to request withdrawals.
The KYC name on your 678slot account must match the registered name on the mobile wallet (KBZPay / Wave Money / AYA Pay / CB Pay) you use for transfers before a withdrawal can be approved. If the names do not match, the withdrawal may be put on hold. This is a mandatory security check to protect your funds.
Contact us and get your answer
If you have a question that is not covered in the FAQ above, our support team is available 24/7 in Burmese. You can reach us instantly via Live Chat or by email.
Log in to 678slot and contact us via Chat
Live Chat — 24/7 in Burmese